Customer Guidelines
Thank you for choosing Ocean Cleaning Solutions. These customer guidelines help ensure a smooth experience, clear expectations, and the best possible results for your service in Charlotte, NC and surrounding areas (up to 30 miles).
1) Before Your Appointment
Access to the Property
Please ensure we can access the property at the scheduled time.
If the location requires a gate code, key, or check-in procedure, share details in advance.
For commercial locations, please inform your team that cleaners will be onsite.
Pets
If pets will be present, please secure them in a safe area or notify us of any special instructions.
Personal Items and Valuables
We recommend storing valuables, sensitive documents, and fragile items before the service.
Please clear countertops, sinks, and floor areas when possible to allow thorough cleaning.
Parking
Please provide parking instructions if needed, especially for commercial buildings or managed properties.
2) During the Service
Communication
If you have priority areas, special requests, or instructions, please share them before the service begins.
For recurring plans, we recommend confirming any changes to the routine ahead of time.
Safety and Work Areas
Please keep the work areas clear and avoid walking on freshly cleaned surfaces when possible.
For post-construction jobs, confirm that construction work is complete and the area is safe to enter.
3) After the Service
Walkthrough and Feedback
If you are available, a quick walkthrough helps ensure everything meets expectations.
Your feedback helps us maintain consistent quality, especially for recurring cleaning plans.
Dry Times and Ventilation
Some services may require short drying times depending on surfaces and conditions.
Proper ventilation can help speed up drying when applicable.
4) Service-Specific Notes
Commercial Cleaning
Please let us know your preferred cleaning window: business hours, after hours, or weekends.
Share any security requirements, restricted areas, and building policies in advance.
Office Cleaning
Please identify sensitive areas, private offices, or spaces that require special handling.
For best results, keep desks and common areas reasonably clear.
Post-Construction Cleaning
Please schedule after construction and punch list work is complete.
Notify us if paint, flooring, or finishes are newly installed so we can use surface-safe methods.
If there is heavy debris, please confirm whether debris removal is required or already handled by the contractor.
Carpet Cleaning
Please identify stains, high-traffic areas, and any priority zones.
Clear small items from carpeted areas when possible to improve coverage.
Pressure Washing
Please ensure water access is available if needed.
Move vehicles and outdoor items away from the cleaning areas when possible.
Let us know if there are delicate surfaces or areas that require extra caution.
5) Scheduling, Changes, and Cancellations
If you need to reschedule, please contact us as early as possible so we can adjust availability.
For recurring plans, we recommend notifying us in advance for holiday changes or building closures.
6) Request a Quote
Need a customized cleaning plan or pricing for your location? Submit your details and we will provide a fast, accurate estimate.
